Phoenix Enzymreiniger · Legal
Your statutory right of withdrawal and the online withdrawal form
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
You can also find the model withdrawal form or another clear statement on our website at phoenix-enzymreiniger.de/widerrufsbelehrung Please complete and submit the form electronically (see form below). If you use this option, we will immediately send you confirmation of receipt of your cancellation (e.g., by email).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
The right of withdrawal does not apply to contracts with businesses. Consumers have an unrestricted right of withdrawal; however, it expires prematurely in the cases provided for by law.
Fill in the fields and click on "Submit cancellation". A pre-filled email will open for you to send to us. You will then receive a confirmation of receipt.
Note: When you submit this form, your email program will open with a pre-filled message to info@phoenix-enzymreiniger.de. Alternatively, you can cancel informally by email or letter.
(If you wish to cancel the contract, please fill out this form and return it to us.)